Privacy Policy

Immigration Office Solutions, Inc. (dba “”) provides
this Privacy Policy to inform you about our practices concerning the
collection, use and disclosure of your information. By using the website
located at (including all subdomains) (the “Site”) or the
services provided by (the “Services”), you agree to the
information practices described in this Privacy Policy. If you do not agree to
the terms of this Privacy Policy, you may not access or use the Site or
Services. This Privacy Policy is incorporated into and subject to the Terms of
Use by If you purchase Services that include independent
attorney review, your relationship with the independent attorney will be
governed by your agreement with that attorney. is not a law firm, does not provide legal advice and
is not a substitute for the advice of an attorney. your use of the site and
services, and your communication with, does not create an
attorney-client relationship. your communications with are
not protected by the attorney-client privilege. your communications with the
independent attorney are governed by your agreement with that attorney.

Information We Collect

1.1. Personal Information

When you use the Site or Services, we collect certain information from you
which can be used to contact or identify you, including, but not limited to,
your name, gender, date of birth, telephone number, postal address, and email
address (“Identity Information”). If you place an order for Services and/or pay
a fee, we will collect additional payment and billing information from you,
including, but not limited to, your credit/debit card information or bank
account information (“Billing Information”). If you place an order for
Services, you may also be required to provide information or documents
necessary for preparation or filing of forms or applications to be submitted to
government agencies, and if you file an application, we may receive from the
government a unique receipt number assigned to your application (“Application
Information”). Together, your Identity Information, Billing Information and
Application Information are referred to as “Personal Information.”

1.2. Usage Data

We also automatically collect certain information regarding your access to
and use of the Site and Services. This information includes, but is not limited
to, your IP address, browser type, referring website URLs, log files, pages on
the Site that you visit, and links you click on (“Usage Data”).

1.3. Cookies

Like many websites, we utilize devices to recognize you when you visit the
Site, track your interactions with the Site, and personalize your experience.
These include devices such as cookies, web beacons, pixels and similar devices.
Cookies are small data files we transfer to your computer hard drive. We
utilize some cookies that remain on your computer after you leave the Site so
that we can recognize you when you return and provide a more personalized and
helpful experience. We also utilize session cookies to enable certain features
of the Site, to better understand how you interact with the Site and to monitor
use of the Site by users and web traffic routing on the
Site. Session cookies are deleted from your computer when you log off from the
Site and close your browser. You maintain control over some of the information
we collect through the use of cookies, and you can set your preferences
regarding the use of cookies through your browser settings. If you choose not
to accept cookies, you may not be able to access portions of the Site or all
functionality of the Services.

1.4. EU Lawful Grounds

If you reside in the European Economic Area or Switzerland (collectively the
“EU”), we rely on the following lawful grounds under the General Data
Protection Regulation (“GDPR”) to process (collect, store, and use) your
personal data contained in Personal Information and Usage Data: (a) it is
necessary for the performance of a contract with you; (b) our legitimate
interests; and (c) your consent. If you are a customer, the lawful ground for
processing your personal data is necessity in performing our contract to
provide the Services to you; our legitimate interest in understanding,
improving, and promoting our services; and your consent. If you visit or use
our website, the lawful ground for processing your personal data is our
legitimate interest in understanding how users interact with our website to
improve our website and Services, and your consent.

Use of Information We Collect 2.1. Account Creation

We use information you submit to us at the time of account registration,
such as your name and email address, and any updated information you
subsequently submit, such as a new email address, to create and maintain your

2.2. Operation and Improvement of Our Business

We use your information, including Personal Information, primarily to
operate our business and provide the Services to you, including the completion
of immigration forms. We use such information to personalize the Services we
provide to you. We may use your information to verify your identity, for fraud
prevention, to enforce the Terms of Service and to protect the integrity of the
Site. We may also use your information to develop new features or Services and
to improve the quality of our Services.

2.3. Customer Service and Technical Support

We may use your information, including Personal Information, to respond to
questions you have regarding use of our Services or to provide technical

2.4. Communications with You

We may contact you using the contact information you provide in order to
respond to inquiries you send to us, to communicate with you regarding our
Services and the services of our partners, and to market our Services, or those
of our partners, to you. If you are in the EU, we will only use your contact
information to communicate with you regarding our partners’ services with your
prior consent.

2.5. Internal Research

We may use information about you and other users, in aggregate form, for our
own internal research and analytical purposes. For example, we may use certain
types of your information to understand which features of our Services are
being used most frequently.

2.6. Application Status

We may use your government receipt number from time to time to check your application
status, so that we may provide you with pertinent general information about the
steps in the application process. If, at any time, you do not want
to retain your government receipt number or to check your application status,
let us know by contacting us at

Information Sharing and Disclosure 3.1. Your Privacy Rights does not share your Personal Information with third
parties for their marketing purposes without your consent.

3.2. Upon Consent

We may share your information, including Personal Information, with third
parties if you provide us with authorization to do so.

3.3. Service Providers

We may share your Personal Information with third-party service providers,
but only to the extent necessary for them to assist us in providing our
Services. For example, if you purchase Services, we will share your Billing
Information with third-party payment processors to the extent necessary to
process your payment. We require all third-party service providers to protect
the security of your Personal Information, to keep your Personal Information
confidential, and to use such information for no other purposes.

3.4. Responses to Legal Process, Subpoenas or Court Orders

We will not voluntarily disclose your Personal Information. However, we may
disclose your Personal Information as required by law, such as in response to a
court order, subpoena, or similar legal process legally requiring us to produce
the information. If legally permitted and feasible, we will give you notice of
our receipt of a demand for your Personal Information and provide you a
reasonable time in which to seek to quash such demand in court, or otherwise
obtain a withdrawal or modification of the demand, before complying with the

3.5. Business Transfers

Your Personal Information may be included in the event that some or all of
our assets are sold, assigned or transferred in connection with a merger,
acquisition, reorganization or sale of assets, or in the event of bankruptcy.
As a general matter, however, an acquiring party cannot retroactively change
the Privacy Policy that was in place when collected your
Personal Information.

3.6. Academic Research

We may share non-personally identifiable and non-privileged information
about you and other users, in aggregate form, to third-party academic
researchers. We require all third-party researchers to use such anonymized
information for no purposes other than academic research. For example, we may
use certain types of non-personally identifiable and non-privileged information
to help researchers study factors that reduce barriers facing applicants
navigating the immigration system. If you are in the EU, we will only share
your non-privileged information with such academic researchers with your

Policy Regarding Children Our Site and Services are not intended for persons
under 18 years of age, and we do not knowingly collect Personal Information
from persons under 18 years of age. If you are a parent or guardian and believe
that your child has provided us with Personal Information without your consent,
please contact us at If we become aware that a
person under 18 years of age has provided us with Personal Information, we will
delete such information from our files.

EU Data Transfer and Individual Rights 5.1. Data Transfer Notice

We are located in the United States and transfer your personal data for
processing in the United States. We make the transfer to the United States in
the absence of an adequacy decision because it is necessary for the performance
of a contract with you, or with your explicit consent.

5.2. Individual Rights

If you are located in the EU, you may use your account to access, correct,
or change Personal Information that you have provided to us. You may also email
us at to request access to, transfer of, and
rectification or erasure of your Personal Information or restriction of
processing; and to object to processing. In the email, specify the nature of
your request and the information that is the subject of your request. We will
respond to your request within 30 days.

If we are processing your personal data based upon the lawful ground of your
consent, you have the right to withdraw your consent for such processing at any
time without affecting the lawfulness of the processing based on consent before
it is withdrawn. To withdraw consent, email us at

Security We have put in place physical, electronic and managerial procedures
to protect the security of the information we collect, both during transmission
and once received. This includes, but is not limited to, encryption, access
control and audit logging on Personal Information. However, no method of
transmission over the internet or method of storage is 100% secure. We cannot
guarantee that our security measures will prevent our computer systems from
being accessed illegally, nor can we guarantee that the information on our
computer systems will not be viewed or stolen. Accordingly,
disclaims all liability for the theft, interception, loss, or unauthorized
access to damage to your information. You acknowledge that use of the site and
services is at your own risk.

Google Analytics We use Google Analytics to collect information about use of
the Site. Google Analytics collects information such as how often users visit
the Site, what pages they visit when they do so, and what other websites they
used prior to coming to the Site. We use the information we get from Google
Analytics to improve the Site and Services. Google Analytics collects only the
IP address assigned to you on the date you visit this site, rather than your
name or other Personal Information. We do not combine the information collected
through the use of Google Analytics with personally identifiable information.
Although Google Analytics plants a permanent cookie on your web browser to
identify you as a unique user the next time you visit this site, the cookie
cannot be used by anyone but Google. Google’s ability to use and share
information collected by Google Analytics about your visits to this site is
restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
You can prevent Google Analytics from recognizing you on return visits to this
site by disabling cookies on your browser.

Changes to Privacy Policy may make changes to this
Privacy Policy at any time. If we make any material changes we will notify you
via email (sent to the e-mail address specified in your account) or by posting
the revised Privacy Policy on the Site prior to any changes becoming effective.
You should review our Privacy Policy each time you access the Site or use the
Services. Your continued use of the Site or Services following the posting of
any changes or notice to you of the changes constitutes your agreement to such

Retention of Personal Information At a minimum, we will retain your Personal
Information for as long as it may be needed to provide you Service and as
needed to comply with our legal obligations. Unless you request deletion of
your Personal Information sooner, we may hold any of your Personal Information
which may be used to provide future Services for up to ten years. Upon request, will inform you about whether we hold any of your
Personal Information. You may terminate your account and request deletion of
your Personal Information by contacting us at
In some situations, we may be legally required to retain your Personal
Information or for other reasons will not be able to comply with a request to
delete data.